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Shipping Policy

Welcome to Bella Mosca! We're delighted that you've chosen our handcrafted jewelry. Below you’ll find all the information you need regarding our shipping process.

1. Processing Time

  • Order Processing: Once your order is placed, please allow 1-3 business days for processing before it is shipped. All our jewelry pieces are handcrafted, so we appreciate your patience as we prepare your order with the utmost care.
  • Custom Orders: If you’ve placed a custom order, please allow additional time for production. We will provide you with an estimated timeline upon confirmation of your order.

2. Shipping Rates & Delivery Times

  • Domestic Shipping (Netherlands):
    • Standard Shipping: €4.95 (Free for orders over €150)
    • Estimated Delivery: 3-5 business days
  • International Shipping:
    • Standard Shipping (EU): €12.95
    • Standard Shipping (Rest of the World): €19.95
    • Estimated Delivery: 5-15 business days, depending on the destination

3. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

4. Customs, Duties, and Taxes

  • International Orders: Please be aware that customs fees, duties, and taxes may apply to international shipments. These fees are the responsibility of the customer and vary depending on the destination country. We recommend checking with your local customs office for more information.

5. Shipping Delays

  • Unforeseen Circumstances: While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, customs processing, or postal strikes. We appreciate your understanding in such cases.

6. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at [email address] within 14 days of the expected delivery date, and we will assist you in locating the package.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at [email address]. We will work with you to resolve the issue as quickly as possible.

7. Address Changes

  • Please ensure that your shipping address is correct when placing your order. If you need to make any changes, please contact us at [email address] as soon as possible. Once an order has been shipped, we cannot change the delivery address.

8. Returns & Exchanges

  • For information on returns and exchanges, please refer to our Returns Policy page.

9. Contact Us

  • If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to contact us at info@bella-mosca.com.

Thank you for choosing Bella Mosca. We hope you love your new jewelry as much as we loved creating it for you!